We're Here to Help

Your questions matter to us. Whether you need technical support, want to explore our learning opportunities, or simply have a quick question about our services, we've got multiple ways to connect.

Choose Your Support Path

Quick Self-Service

Browse our comprehensive FAQ database covering enrollment, technical issues, and program details

Access video tutorials for common questions and platform navigation

Download course catalogs and program information sheets

Check system status and maintenance schedules

Live Support Hours

Monday - Friday: 8:00 AM - 6:00 PM AEST

Video consultations available Tuesday & Thursday 2:00 PM - 5:00 PM

Emergency technical support: Available 24/7 for enrolled students

Weekend support: Saturday 10:00 AM - 2:00 PM for urgent matters

Priority Support

Submit detailed support tickets with file attachments and screenshots

Track your inquiry status with our support ticket system

Get priority handling for enrollment and payment issues

Request callback appointments for complex technical problems

Send Us Your Message

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General Question

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Your Full Name

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Tell us more about your question or issue

Other Ways to Reach Us

Visit Our Office
6 Woondooma St, Bundaberg Central QLD 4670, Australia
Open Monday-Friday, 9:00 AM - 5:00 PM

Call Us Directly
+61746322727
Available during business hours for immediate assistance

Email Support
info@ignoventora.com
We typically respond within 2-4 business hours

After Hours Support

For enrolled students experiencing urgent technical difficulties, our emergency support line is monitored 24/7. You'll receive an automated response with troubleshooting steps and can expect a callback within 2 hours if the issue remains unresolved.